Terms & Conditions

DEFINITIONS

Seller: Cristiana Costa Unipessoal lda. (hereafter: “Näz”).

  • having its registered office at Parkurbis escritório 21 – Parque Industrial do Tortosendo 6200-865 Covilhã
  • VAT number (Portugal): PT 514522305
  • e-mail address: wecare@naz.pt
  • website: naz.pt

Buyer: a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom the Seller concludes an Agreement.

Order: an order placed by the Buyer for the delivery of one or more products.

Product: a Näz product that the Seller offers for sale on the Website.

Price: the price indicated on the Website for a Product, including the VAT and excluding shipping costs, unless the order surpasses the amount designated for free shipping.

Agreement: The Order, which the Seller has accepted as such.

 

SHIPPING
Please allow up to 3 business days for the processing of your order. Parcels will be shipped via Chronopost or regular postal service. You will receive an e-mail confirmation after your order has been placed and a shipping confirmation with tracking will be sent after the order has been shipped.

 

SHIPPING TIME ESTIMATES

We pack and ship all items within 3 working days of purchase.

National orders takes between 1-3 weekdays. In the EU takes between 3-7 weekdays for delivery once shipped.

We will make the delivery in accordance with agreed delivery dates to every extent possible; however, the Buyer acknowledges that the delivery dates are based on the circumstances of which the Seller is aware at the time at which the Agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to the Seller.

 

FORMS OF PAYMENT
We accept Visa, MasterCard, American Express or Paypal payments. For Portugal we also have bank reference system.

 

CUSTOMS, DUTIES, AND TAXES.
Buyers are responsible for any customs and import taxes that may apply. Näz is not responsible for delays due to customs. 

 

RETURNS

For any return contact us within 14 days after arrival of your order.  All returns have to be unworn, unwashed and undamaged, if the product shows signs of being worn, washed or damaged we find ourselves on our right to not refund the return.

Customers are responsible for returning the item(s) at their own expense.  Kindly ship your return package, in the same condition it was delivered to you, with a tracking number, signed delivery and/or insurance because Näz is not responsible for lost returns.

The refund of the product price (excluding any shipping costs) will be processed until three working weeks after the return was accepted, we are not responsible for any tax applied to a transaction from the costumer’s bank.

 

COMPLAINTS

The contact details of the Seller and of the third parties that the Seller has engaged to handle complaints can be found by clicking on the ‘Contact’ button on the Website.

The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.

The Seller will respond to any complaints that it receives within a term of 7 days after received.

The Buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint.

While we make every effort to describe and photograph our products as accurately as we can, we can provide no assurances that the colors of the products on our website will be accurate or that the products displayed will be suitable for the purpose you may intend. We will accept no liability for claims arising from differences in descriptions, sizes or colors of the product displayed on or purchased through this website.

 

SECURITY

This store automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://naz.pt (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 
The Site is not intended for individuals under the age of 18. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at wecare@naz.pt or by mail using the details provided below: 

Näz 
[Re: Privacy Compliance Officer] 
Cristiana Costa Unipessoal Lda., Parkurbis Escritório 21 - Parque de Ciência e Tecnologia da Covilhã, Covilhã, 6200-865 Castelo Branco, Portugal