Shipping & Returns

Portugal – 3€ (Free for orders over 100€) – 2-4 days

Spain; Germany; Poland; Czech Republic; France; Monaco; United Kingdom; Belgium; Netherlands; Luxembourg; Austria – 6€ (Free for orders over 100€) – 3-5 days

Switzerland; Slovenia; Denmark; Slovakia; Lithuania; Hungary – 10€ – 4-6 days

Italy, Ireland, Sweden, Estonia, Latvia, Corsica, Croatia, Iceland, Finland, Romania, Norway, Bulgaria – € 13 – 4-6 days

EUA, Canada, Brasil – 16€ – 5-8 days

Rest of the World – 16€ – 5-8

We want you to be happy with your product, if for any reason, you wish to return/ exchange an item purchased at full price from our website please contact us within 14 after arrival of your order.  All returns have to be unworn, unwashed and undamaged, if the product shows signs of being worn, washed or damaged we find ourselves on our right to not refund the return.

Customers are responsible for returning the item(s) at their own expense.  Kindly ship your return package, in the same condition it was delivered to you, with a tracking number, signed delivery and/or insurance because Näz is not responsible for lost returns. If you want to return using DPD/Chronopost please contact us and we can provide the return and then deduct from the refund.

If you didn’t have any return label or lost it you can ship your return to:


Parkurbis esc. 21

Parque Industrial do Tortosendo

6200-053 Covilhã

For exchanges only we recommend that our clients place a new order and return the original order because we cannot guarantee that the item will be available at the time that the exchange is received.

We can only accommodate your return/ exchange request if the item was purchased on Näz website. The exchange can only be processed for an item of equal value or less. The refund will only be processed back to the purchaser’s original form of payment. 

If your item was purchased at a retailer or a 3rd party website, the return/ exchange must be made directly though the retailer. We only process returns and exchanges for items purchased on Näz website.

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