General

Naz or, in Urdu, ناز has a direct translation to the english word Pride. 

Yet it's meaning goes deeper and it translate into a feeling of pride that comes from knowing that you are loved no matter what you do. 

We believe that when wearing a Näz piece you can feel the love, of the ones who created it, from fiber to design.

Sustainability is our core as a brand and we would never do it other way. 
Sustainability for us is a balance between social, environment and economy, we weight the creation of new pieces always looking for the balance between this 3 pilars - always looking for less environmental footprint, a positive social impact and also a balanced price, fair for our partners, for us and for you. 

You can know a lot more about our sustainable efforts here.

Working with factories with a good working environment and conditions as always been imperative when choosing new partners and suppliers.

This creates the price factor that most of the time people think it’s prohibitive when it comes to consume fair fashion, but let’s not forget that a century ago people spent more than half their income on food and clothes and today people spend less than a fifth, so, even if other parts of our life became more expensive, clothes still shouldn’t be so cheap comparing.

Our goal as a brand was never to compete with fast fashion brands, but rather to offer the market  fashionable, with quality and with the upmost importance, eco-friendly and fair, products.  

So, in the end, we don't perceive our prices as expensive, but rather fair. 

You can find all the size guides for our pieces here.

Shipping & Returns

We ship worldwide!

Find all the information about the shipping rates here.

You can modify or cancel your order until you receive a shipping confirmation email from us. From the moment the order is shipped, there's nothing we can do on our side. 

If you wish to cancel or modify your order, please contact us via orders@naz.pt. Please make sure you describe in the email subject your order number, like this "Modify Order #1001"

Until the moment we ship your order, we can change everything you would like.

Please contact us as soon as possible via orders@naz.pt, and make sure the email subject includes  something like this "Change Shipping Address Order #1001" (where the #1001 is your order number)

Please notice that if you inform us about your wish to change the shipping address after the order is shipped, this will probably not be possible.

The estimated time of arrival for your order depends on the part of the world you're at. Please head to our shipping policy and get to know the ETA for your order.

Unexpected things happen sometimes, and this time you had to be the unlucky one! The best thing to do is re-check the tracking code link we've send you on the shipping notification email. If you can't find the necessary information there, the second best thing to do is contact the carrier company that's delivering the order. If nothing works - get in touch with us! Email us via orders@naz.pt and make sure to include in the email subject "Order Problems #1001" where the number after the # is your order.

Please make sure your order is eligible for returns by reading our Shipping & Return Policy.

If you want to return one or more items, please make sure to fill the return form. We're here to help you to return your product hazard free, so if you have any questions don't hesitate in contacting us via orders@naz.pt

You can expect to receive your refund starting 15 business days after we've accepted your return, until a maximum of 25 business days.

Payment methods

We have several payment methods available, and some of them are constrained to specific countries.  

American Express, Maestro, MasterCard, Visa, Paypal, Apple Pay, Bank Transfer (SEPA - Europe).

Also available Bancontact, Belfius, KBC/CBC, Ing Home'Pay.

Also available Cartes Bancaires.

Also available SOFORT,.Giropay,

Also available iDEAL, 

Also available MB Reference and MBWay.

Also available Przelewy24.

Production

All our production is located in Portugal and you can find everything about it here.

Since we are the luckiest when it comes to production partners being close, we visit our partners from 2 to 10 times a year.
Yeah, we also think that some of them are already sick of seeing us that often, but we do love do pop up from time to time for a quick hello!

Although we're not certified, all Näz products are made in the most sustainable way possible. We have a big concern about the environment but even bigger concern about the quality of life of those who produce Näz pieces. All our production in made in Portugal in trustworthy companies with great concern about their employees.

This answer always depends on the different fabrics we use, since we have various ways of balancing the sustainability of a product - from the CO2 footprint to the manufacturing processes. 

All our fabrics, knits and trimmings are made in Portugal, but raw materials come from different places around the globe - for example, all raw linen yarn needs to be wet-spinned in china, after that our linen fabric is produced in Portugal, and from that process to the end of the clothing piece all it's done locally.

With that in mind we always try to use surpluses from portuguese factories - because we believe that using what already exists is always a better alternative to creating new, even if very sustainable options, and since the surpluses are done in Portugal they all comply with EU regulations. That's also the reason why we are developing and expanding our recycled collection - because we can trully know all the supply chain.

When we do develop new fabrics we always try to choose the best option possible - linen, lyocel, cupro or organic cotton. Learn more about our materials here.

For a product to be certified everyone in the supply chain needs to be certified aswell - from the raw material to the thread company - this means that, for Näz to have certified products, we would need to demand the same certifications to all our partners.

Each certification comes with a cost, and it's usually a high cost that some of our partners can't afford - and we really love to work with them - with that in mind we chose to be completely transparent about how and with whom we work rather than owning highly expensive certifications that limit a lot the people we can work with. 

But we are sure things will change and little by little some of our suppliers, like JGomes, are getting certified because they feel that it helps them grow and we can grow together!

All our products that are PETA Approved have that information on the page product. 

The only non-vegan fibers that we use are wool, alpaca and silk (we rarely use silk, usually on mixes with other fibers from our surpluses line), all other fibers are vegan and PETA Approved. 

The main reason why we use wool, other than the high quality of this fiber, is because a big part of our supply chain is located in the Beira Interior, a part of Portugal known for it's know-how and tradition to work with wool fabrics. A tradition we want to keep alive to help reduce the desertification of that area of Portugal. Some might ask if they could just switch to work with other fibers, well, the answer is no. Wool machinery is specific and higly expensive, and most of these companies work with old looms that need a lot of manual labor and knowledge, to ask them to change their way of working would be to destroy ages of tradition and knowledge, also most of these factories are the only employers of these region, and that's why their work is so socially important. But there is one thing that we can do (and already are!) which is to shift from raw new wool to recycled wool, mantaining their way of work, traditition and machinery yet in a more eco-friendly way!

The microplastics topic is a very important one.

The only blends with synthetics are used in our recycled line and, sometimes, in our surpluses line, for some reasons: adding synthetics long fibers to shorter fibers like cotton or wool increase the durability and shape of a product, which make them last longer.

Nevertheless we do choose wisely when it comes to create new pieces with added synthetic fibers and, after internal discussion and studying its life cycle assessment , we try to only add synthethic fibers to pieces with wool (that auto-cleans itself), and outwear pieces, like jumpers and coats, that need less washing. 

When you really need to wash your jumpers we recommend that you use the GuppyBag, a washing bag that filters microplastics and prevents them from getting into the water cycle.

Deadstock fabrics are the left over fabrics of textile factories who  overestimated their needs or need to produce more than ordered due to minimum orders of yarn or even due to machinery. Traditionally, factories would hold on to their excess fabrics for a few seasons and then send them to the landfills. We rescue these deadstock fabrics before they are thrown away.

Its the perfect win/win. We get beautiful fabric without polluting the planet, the landfills aren’t quite as packed, and we get beautiful, made in Portugal, fabrics to produce our collections.

Taking care of your Näz piece

Learn all about how to take care of your Näz piece here.

Stores Selling Näz

Find directions for all our stores here

Wholesale

Do you have a store and would like to offer our products to your clients?

At Näz, we are always happy to hear from great stores with an interest in our products. We take a lot of care in crafting our product and equal care in selecting retailers that reflect our brand.

We would love to get to know your store(s). Please email us at wholesale@naz.pt and tell us all about you.

As a small brand we know how hard is from small independent stores to place big orders and we are here to help you, contact us and let’s make this work!

Looking forward to hearing from you.

Couldn't find what you're looking for?

If you couldn't find an answer to your question, please contact us at orders@naz.pt